Testimonials

Good afternoon,

I feel that when something goes right, it deserves just as much attention as when it goes wrong; maybe more!

Recently my partner and I went to visit the Woodhaven subdivision.  We were making a move to the city and downsizing.  It would have been easy to become overwhelmed by all the builders, plans, prices etc.  We visited almost all of the model homes.  We were most impressed with Braebury’s plans and layouts – great use of space and the price seemed right.  We were also conflicted as we were comparing price, quality, “standard” features etc.  We have to admit that our encounters with Scott Bennett and Jordan Quaresma sold us on Braebury.  They were extremely knowledgeable and helpful regarding the plans, upgrades,  etc. and we never felt pressured.  Any questions we had were promptly and honestly answered.  We felt that we knew what we were getting and also what would be available to us (upgrades etc) if we chose to do so.

We have since purchased a new town home and made all of our selections – just waiting to move in on June 15th!  The selection process was easy and trouble free – and fun!  Our interactions with Steve and Lindsay were an awesome experience as well.  And again, the sales agents were there every step of the way to advise and help.

So, in my opinion, we now own a new Braebury homes solely because of Scott and Jordan……and I think when someone does a great job they deserve to be recognized 🙂

Looking forward to our new home,
Heidi Bennett and Ken Saumure

Mr. Ryan Splinter,

This is my 4th new home over my time and you have provided the best after service I have ever received.

Thank you
Andree Ferris

Mr. Peter Splinter,

I recently moved into my beautiful new home built by your company, Braebury.  I was drawn to Braebury because there was one contact person.  And, while this could have been a real drawback with the wrong representative, in this case, it was a major factor in my decision to purchase from Braebury.

Your sales representative, Mr. Gary Winch, helped and guided me through the whole process.  He was knowledgable and very responsive.  If he didn’t immediately have an answer to my question, he found the answer very quickly.  He alleviated any worries and was instrumental in making the purchasing, design and customization decisions enjoyable rather than stressful.

I will always have positive memories of the home building process with Braebury thanks to Gary Winch.  His warm, friendly, professional and intelligent manner in dealing with me, the buyer, was certainly noticed and very much appreciated.  He consistently went that extra mile.  I had fun watching my home come to life.  I hope to continue enjoying it for many years to come.

Donna Fraser
Richardson Ridge
Ottawa, ON

Dear Mr. Splinter & Braebury Team,

We are writing to express our thanks to Braebury for their unyielding patience and hard work on creating our dream house. As first time buyers from a builder, we can definitely say that it was a wonderful experience. From the very beginning, Braebury’s sales representative Gary Winch was the epitome of professional, patient, and kind. In order to help us, Gary went above and over what was expected of his job. Many examples include when he gave us many insightful suggestions when we were picking things out at the design center, when we were so undecided that he drove us out in his car to look at the colour schemes of other houses in the area, and when he didn’t hesitate to alter the original floor plan to meet our specific requirements. We will freely admit that we are not the most decisive people, and Gary’s help was one of the factors that helped us make the final decision.

Judging by the exceptional service and help that we have already received from Gary and Braebury, we are confident that our new house will be just as extraordinary.

Sincerely,
James Zhao & family
Richardson Ridge
Ottawa, ON

Dear Gary,

As our new home nears completion we wanted to thank you and Braebury Homes for the outstanding service and care we have received.  This has been our third new-home purchase and we have to say that our experience working with you has been the best.

We have really appreciated the amount of time you have spent with us to explore the different options for our home.  We have also appreciated Braebury’s personalized approach in providing solutions to our design needs.  Thank you for always promptly responding to our many questions and for making our home purchase stress-free.

Ahsen & Naureen Subhani

Dear Mr. Splinter,

We are writing to share our excitement in buying a new Braebury home.  We are not first-time new home buyers.  However, our experience with Braebury has been very different and more positive compared to previous builders we have dealt with.  First, our home price point still allowed us to have a lot size larger than we expected.  Second, our sales representative, Gary Winch, was always very open, friendly and patient with us throughout the whole sales process. We are particularly impressed with his vast and varied knowledge of and experience with houses.  This greatly benefited us as he was able to suggest practical changes and low-cost upgrades that will make our home even more enjoyable.  We can’t express enough thanks to Gary and his services.

Best wishes,
Ida & John

Dear Mr. Splinter & Braebury Team,

We could not be happier with our experience in buying our first home together with Braebury.  We looked at many builders in Ottawa before choosing Braebury and it was an easy decision to make once we met Gary and learned about their homes and company.  The whole process of buying our home has been easy and enjoyable and has gone very smoothly.   Braebury offers so many options to home buyers that you can build a home that you love without a large extra investment in upgrades, due to the fact that Braebury offers many features that would normally be an upgrade as standard features in their homes.  Gary was knowledgeable and helpful and always went out of his way to ensure we were comfortable with every step along the way.  I would highly recommend Braebury for a new home in Ottawa.

Michelle A Legault

Dear Mr. Splinter & Braebury Team,

Just want to thank the Richardson Ridge team of Braebury for their hard work and dedication on building my new house.
Gary Winch, from the very beginning, we were met with great professionalism. He was very easy to get in contact with and would respond quickly. He guided and explained everything to us from the beginning and was there with us through every step. He was very friendly, caring and goes out of his way to help. He listened to our concerns and ideas and incorporated them into the final design. He is very knowledgeable, patient. He helped us to make decisions with his year’s experience.
We are happy with our decision to use Braebury to build our new home! I would like to take this opportunity to thank Braebury and staff for their valuable services.

Bill/Xuebai
Ottawa, Ontario

Dear Mr. Splinter,

I accompanied Melissa and Al yesterday while they did their final inspection on the house, the deal closes tomorrow.

The house is absolutely beautiful.  Your contractors did a wonderful job and they have been extremely accommodating to work with.  The kids are thrilled with their new home.

Providence Court has developed into a stunning street with very impressive houses; you have obviously put a lot of thought and care into the layout and design of the court.

Thanks for all of your help and support over the last few months.   My daughter now has her dream home.

Marilyn Rogers
Kingston Ontario

Dear Ms Twofoot:

We want to thank Braebury for producing the lovely home that we have on Providence Crescent.

When we first decided to have a home built in Kingston, we considered various builders before we chose Braebury. As we visited model homes and talked to people, we came to the conclusion that Braebury was the best company. You did not disappoint us.

We were attracted by the rental accommodations at Delmar without a lease while our house was being built. This we could not have had with any other builder. Your rental staff, particularly Nicole, our main contact, was very friendly and courteous to deal with.

We did not have personal contact with the plan designer or the contractors, except through our real estate agent, Marco. However, through him we were able to have minor changes made to the plan: exchanging the laundry and powder rooms so that the powder room would not be directly off the kitchen, and providing us with a walk-in closet and a bathroom with a window in our master bedroom. This entailed minimal cost to us but provided a more personalized plan. Now, there is nothing that we would change about our home.

We are more than pleased with the quality of the work that went into the construction of our home.

After we moved into our home, there were a few minor issues that were quickly taken care of by you, for which we thank you. It is this personal attention to detail and the desire to “make things right” that make Braebury stand out from the other builders.

We want you to know that you have an outstanding real estate agent in March DiPietrantonio. It was a pleasure dealing with him in the purchase of our home.

As long as you continue to provide the quality of construction and the service, Braebury will do well; with an agent like Marco selling your homes, Braebury will do even better.

Thank you again for providing a home of which we are quite proud.

Yours sincerely,
Fraser & Elaine Inkpen

Dear Mr. Peter Splinter,

We are writing to let you know how pleased we are with our new Braebury Home and with your staff. Sales Representative Natalie O’Neill’s friendly manner, patience, and advice were very much appreciated as she guided us through the process of selecting our first home. She was always available to answer our many questions and concerns, and dealt with them promptly and professionally. We take particular pleasure in being her first clients at Riverside South. The construction stayed on schedule and our changes and additions to the design implemented without fuss and to our satisfaction. Any deficiencies or problems were promptly corrected. The after-sales support has also been excellent. Thank you for providing us with our new home. Our experience with the Braebury organization has been extremely positive, and we are confident our decision to buy a Braebury home was the right one.

Pamela & Geoff
Riverside South
Ottawa, ON

My wife and I were a little apprehensive about finding a new home after retiring, since we had lived in the same house for over 30 years. I was genuinely more concerned about increased mobility, while my wife was hoping to find a new home with plenty of yard space for gardening and paths for evening walks. After a few months of searching we found that and more in a Braebury home and receive compliments from friends and family all of the time. Thank you for building a house we are truly proud to call our own.

Grant and Mary R
Kingston, ON

Dear Mr. Peter Splinter,

This past spring we closed a deal to have your company build us a custom designed home in the Spring Ridge development of East Ottawa (Lot 346). This customization required numerous meetings with your sales person to complete the plans. We dealt exclusively throughout the process with Stephanie Harper.

We would like to express our appreciation to Stephanie for the patience, guidance and hard work she extended us during the planning and follow-up process. Although she has a great deal of experience with your company, she had been only recently appointed to the Spring Ridge office. She quickly became knowledgeable about the development and effectively provided advice regarding design possibilities. Despite the increased activity in the sales office during the spring season, Stephanie was able to balance our needs and those of walk-in customers by graciously excusing herself while we considered various options. Her depth of knowledge and sense of humour were greatly appreciated during the often emotional experience of new home design. Once again, please extend our heartfelt thanks to Stephanie for all her help during the planning phase of our building project.

Brian MacDonald
Spring Ridge
Ottawa, ON

Dear Chris,

My apologies – I have been remiss in taking so long to send you this email! As you know from the phone, I want to put in writing how pleased I have been with the service we have received. In particular, we are very happy with Abby: she is prompt, efficient and friendly. It is indeed a pleasure to write to you, expressing our thanks.
When we first decided to build a house with Braebury, we heard from many nay-sayers who couldn’t resist commenting on how “big builders” could be frustrating to deal with. In fact, we seriously considered this possibility when we cautiously moved forward, hoping for the best.

Our experience thus far, however, has been entirely positive. This is largely due to Abby’s conscientious determination to help us. What a wonderful surprise! To find a real person, ready to do whatever she could to help us! We came to Abby with a very different and potentially difficult situation; as non-residents we would only be in the country for a short period, thus making warranty checks and repairs challenging. Abby met that challenge and then some! Instead of putting up road blocks and making excuses, Abby did everything in her power to make it work for us. We are very grateful to her for this. She made us feel as if we truly mattered. I believe companies should know when they have an employee who exemplifies the image they hope to portray to the public. It is with this in mind that I hope you will pass along this email: Abby deserves more than a pat on the back.

Thanks, Abby and thank you Braebury. We will certainly chime in when another nay-sayer warns about building with a big builder like Braebury. Indeed, we have found the service to be personal, prompt and reassuring.

Virginia Holmes

Great House, Great Service, Great Experience

Buying the Newport Model of Braebury Homes has been a pleasurable experience. In spite of the fact that there were no model homes, we chose to buy from Braebury because of outstanding courteous no-pressure sales experience from Jennifer and outstanding workmanship that was quite prevalent in the model/ sales office.

So far, all of our expectations have been met or exceeded. The house is just plain gorgeous and is exactly what we dreamed it to be. The after sales experience by Jonathan and Nadia has been outstanding. Jon is extremely courteous and tries to go out of his way to ensure that our concerns (no matter how small or big they are) are addressed properly and in timely fashion.

In short, we would gladly recommend anyone to seriously consider or buy the Braebury homes in Morgan’s Grant. From the first engagement with Jennifer to the after sales service by Jonathan, it has been a great pleasurable experience.

Harpreet and Varinder Geekee
Woliston Crescent, Kanata ON

I was very impressed with everyone at Braebury Homes, to say the least. With a new child on the way we were looking to find a builder that could help us create both our dream home and our dream neighborhood. We found that Braebury was more than capable of making this aspiration for us a reality and we are forever thankful for their genuine efforts and kindness.

Liam and Ana
Kanata, ON

Dear Mr. Splinter,

Our decision to purchase a Braebury Home in Greenwood Park was based on extensive research and consultation. We decided on the area and the builder after talking with several people and assessing the re-sale market in Kingston.

We are extremely pleased with our decision. The layout, design, and pricing exceed anything we saw in previously owned homes. Tiffany Langille has been very helpful in guiding us through the process. Our meeting with Doug Curran was productive, informative and professional.

Their exemplary dedication to detail has made an otherwise stressful experience, relatively smooth.

We are looking forward to our move and hope our association with the community and Braebury grows with time.

Karen McTaggart and Daniel Phelan
Maureen Street, Kingston ON

Dear Mr. Splinter,

On the 1st of August my wife and I took possession of a Braebury built home in the Spring Ridge sub-division in Orleans. As this is our retirement residence we were particularly careful in choosing the design and location, and extremely cautious in choosing the builder. As of yesterday the last of the minor deficiencies identified on the Tarion 30 day inspection report were completed and I can state without reservation that we could not have chosen a better company than Braebury Homes to build our retirement home.

Stephanie Harper, the on-site sales representative, is a most professional and personable individual and you could not have chosen a better person as the first point of contact for your company. Her patience and guidance as we went through the process of selecting the various options we wanted incorporated into our home served to alleviate much of the stress associated with the process. And in conversations with other Braebury clients in our neighborhood it would appear that the treatment we received from Stephanie is consistent with the way she treats all Braebury customers.

While a pleasant and accommodating sales staff is an extremely important element the fact remains that one is buying a house, which will become a home, and if one is less than completely satisfied with the finished product the glow of the buying experience can quickly fade to black. As would be expected with any newly constructed home there were a number of minor deficiencies, mostly cosmetic, noted when my wife performed the pre-delivery inspection, which I unfortunately was unable to attend, with your site foreman Richard Kempenaar, and these were duly noted by Rick and accompanied by a promise that he would attend to correcting these at his earliest convenience. I admit that I feared my absence from the pre-delivery process would result in certain deficiencies not being identified ( I have built several homes myself and am well versed in what is an acceptable level of craftsmanship and what is not) and I was surprised to learn from my wife that it was actually Rick himself who pointed out the majority of deficiencies identified. She stated that she got the distinct impression that he wanted our home to be as close to perfect for us as humanly possible. As I stated at the outset the last of the deficiencies were corrected yesterday and if I were to use a single word to describe the service we received from Rick it would be “OUTSTANDING”. If something is not right he will make it right. Rick is not building houses, he is helping Braebury customers turn houses into homes and you are truly fortunate to have him on your team.

Would I recommend Braebury Homes to a friend? In a heartbeat.

Daniel and Deborah Boehner
Caprihani way, Orleans

…your dedication to quality, service and customer satisfaction are reasons why my husband and I chose a Braebury home and are also the reasons we will only consider a Braebury Home from now on.

Jennifer W.
Kingston, ON

Hi Mr. Splinter,

Just a note to compliment you and your staff for a great job with regards to building our home in Nottinghill. Katie has been great and we will recommend you as a builder to all our friends.

Greg Murphy
Nottinghill

I’d like to take this opportunity, on behalf of the Canadian Cancer Society, the Heart and Stroke Foundation of Canada and the Canadian Produce Marketing Association, to thank you and Braebury Homes for allowing us to film the Healthy Eating public service annoucements at your model home in Morgan’s Grant. Your kind cooperation and patience was most appreciated. It allowed our production team the time necessary to create meaninful PSAs that will help Canadians understand the importance of maintaining a healthy diet of 5 to 10 servings of fruits and vegetables each day.

Tom Pepin
MTR Productions Limited
Morgan’s Grant
Ottawa, ON

Since the start, to the day I moved into my town home, every Braebury employee I dealt with was friendly, efficient and extremely helpful. Buying a newhome from Braebury was an enjoyable and stress-free experience.

Monica K.
Ottawa, ON

Dear Mr. Peter Splinter,

This past spring we closed a deal to have your company build us a custom designed home in the Spring Ridge development of East Ottawa (Lot 346). This customization required numerous meetings with your sales person to complete the plans. We dealt exclusively throughout the process with Stephanie Harper.

We would like to express our appreciation to Stephanie for the patience, guidance and hard work she extended us during the planning and follow-up process. Although she has a great deal of experience with your company, she had been only recently appointed to the Spring Ridge office. She quickly became knowledgeable about the development and effectively provided advice regarding design possibilities. Despite the increased activity in the sales office during the spring season, Stephanie was able to balance our needs and those of walk-in customers by graciously excusing herself while we considered various options. Her depth of knowledge and sense of humour were greatly appreciated during the often emotional experience of new home design. Once again, please extend our heartfelt thanks to Stephanie for all her help during the planning phase of our building project.

Brian MacDonald
Spring Ridge
Ottawa, ON

Dear Mr. Peter Splinter,

My Husband and I are a military family so it is a common occurrence to move every few years. When we were transferred to Kingston, we decided to buy a model home that Braebury had for sale. It was a beautiful home and Braebury seemed to concentrate on larger bedrooms and bathrooms, rounded drywall corners and spacious rooms with sensible windows. But more than that, it was the first person that we came into contact with that influenced our decision. Pat Reddy was easy to talk with, very approachable and answered any and all questions we had.

Returning to Ottawa later was quite different in that the housing prices had jumped so high. After careful consideration of a lot of homes, we noticed that Braebury was building in our desired area of Riverside South. Again, it was the excellent customer service that we received from Natalie O’Neill that helped make our decision to Purchase a Braebury Home again. Natalie was always there to answer any questions or concerns we had and made our buying experience most pleasant.

Joanne Ahern
Riverside South
Ottawa, ON

Dear Mr. Peter Splinter,

We are writing to let you know how pleased we are with our new Braebury Home and with your staff. Sales Representative Natalie O’Neill’s friendly manner, patience, and advice were very much appreciated as she guided us through the process of selecting our first home. She was always available to answer our many questions and concerns, and dealt with them promptly and professionally. We take particular pleasure in being her first clients at Riverside South. The construction stayed on schedule and our changes and additions to the design implemented without fuss and to our satisfaction. Any deficiencies or problems were promptly corrected. The after-sales support has also been excellent. Thank you for providing us with our new home. Our experience with the Braebury organization has been extremely positive, and we are confident our decision to buy a Braebury home was the right one.

Pamela & Geoff
Riverside South
Ottawa, ON